For our customers whose natural gas appliances were not repaired and/or replaced due to the event on September 13, and whose gas service was turned off out of precaution at the time of the event, billing has resumed. You will be credited for a full month’s charges in any month during which your gas service was off for at least one day—this will show up on your bill as a restoration credit. You just received a bill in late December that is for your gas service starting with the first monthly billing cycle after your service was restored, and this bill may contain charges for multiple months of service. Your bill might also include any balances you owed to us that existed prior to the event on September 13. Out of an abundance of caution we delayed billing everyone in the affected area in immediately after the event so that our customers—like the company—could focus on restoration. We sincerely apologize for the confusion this may have caused, and recognize we missed an opportunity to communicate with you better. In addition to the restoration credit, we are offering flexible payment options.
For our customers whose natural gas appliances were either repaired or replaced as a result of the event on September 13. You will not be billed for gas service from September 13 through the end of December. You will be billed for the gas service you are receiving this month – in January 2019 – and you will receive your first bill for January gas service in February. The bill you receive in February might also include any balances you owed to us that existed prior to the event of September 13.
Here is some additional information that could be important to you in understanding your bill and paying it:
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