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Friday, September 14, 2018
Update on the Incident in Merrimack Valley

Columbia Gas crews continue to respond to an incident that occurred Sept. 13 and affected Merrimack Valley residents.

Our thoughts are with the community and everyone impacted by yesterday’s tragic incident. We are focused on providing as much support as possible to our customers, residents and communities. We are grateful for the community’s patience, as well as the tremendous support we have received from our first responder and law enforcement partners.

As part of response efforts, Columbia Gas crews need to visit each of the 8,600 affected customers to shut off each gas meter and conduct a safety check. Additional support is being provided by crews from several affiliated Columbia Gas companies and other utilities who are currently mobilizing to provide assistance.

We expect this will be an extended restoration effort, and we will work tirelessly to restore service to the affected customers.

The Red Cross has established shelters at the following locations. They will accommodate pets. For more information, call 1-774-204-5071.

  • Arlington School, 150 Arlington Street, Lawrence
  • Parthum School, 255 Haverhill Street, Lawrence
  • North Andover High School, 430 Osgood Street, North Andover
  • Cormier Youth Center, 40 Whittier Court, Andover

We are working with the appropriate authorities to investigate this incident in order to understand its cause.

If customers have shut off their gas meter on their own, do not attempt to turn your service back on and please wait for additional instructions.

If a customer smells an odor of natural gas, they should leave the area immediately, move to a safe location and call 911 and our emergency number at 1-800-525-8222.

If a customer smells an odor of natural gas:

  • Don’t turn off gas to your house or to any appliances.
  • Don’t try to find the leak yourself or operate pipeline valves.
  • Don’t light a match or candle, or operate anything that could cause a spark, including home phones or cell phones, lights, appliances, flashlights, power tools, etc.
  • Don’t open the windows and doors in an attempt to ventilate.

We will provide another update at approximately 9 a.m.

Media Contact

Scott Ferson

Customer Numbers

Affected Customer Helpline

Property Claims Helpline

Gas Emergency

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