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Monday, March 16, 2020
Putting All of Our Focus on the Most Important Work

The health and safety of our customers, communities and employees is our highest priority, and we continue to take proactive steps in light of the COVID-19 pandemic.

To do our part to help protect our customers, employees and those most vulnerable, we will stop some types of work until further notice. By doing this, we’ll be able to put all our focus on the most essential work to ensure that our system remains safe and reliable.

Most work that customers request, such as starting and stopping service, will continue to be available. But we may not be able to complete other types of requests. If you have already scheduled work that we will not be able to complete, we will contact you.

Your safety remains our most urgent priority. If you smell natural gas, STOP what you are doing, LEAVE the area, and from a safe location CALL 911 and our emergency line at 1-800-525-8222.

As already announced, shutoffs for nonpayment have been suspended. Our most flexible payment plans will be offered to customers who indicate either an impact or hardship as a result of COVID-19, and late payment charges will be suspended until May 1.

We’re sorry for the inconvenience our work change may cause for some customers, and ask for your patience as we focus our energies on protecting customers, communities and employees. We look forward to resuming normal operations when it is safe to do so.

Media Contact

Scott Ferson
617-571-9595

Customer Numbers

Affected Customer Helpline
1-866-388-3239

Property Claims Helpline
1-800-590-5571

Gas Emergency
1-800-525-8222

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