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Thursday, October 25, 2018
Columbia Gas to Host Open Houses in Each of the Affected Communities

Columbia Gas of Massachusetts is today announcing a series of open house community meetings on Saturday, October 27 in Andover, Lawrence and North Andover as part of its ongoing engagement with communities affected by the September 13 incident. 

Each open house will feature various information stations with Columbia Gas representatives available to answer questions on topics including the claims process, temporary housing solutions, in-home assessments and installations, home and business relights, construction, customer service, energy efficiency and gas safety. In addition, NiSource, Inc. Chief Executive Officer Joe Hamrock, Columbia Gas of Massachusetts President Steve Bryant, Chief Recovery Officer Joe Albanese and Chief Restoration Officer for Columbia Gas Pablo Vegas will visit each of the open house sessions to speak with members of the community and conduct a Q&A session on the project status. Local elected officials for each of the communities will be present. 

“Restoring gas service to thousands of customers is an incredibly complex logistical undertaking, and we know it can be confusing and disruptive to residents,” said Joe Albanese, Chief Recovery Officer, as appointed by Governor Baker. “This is why we want to ensure that all customers have ample information on what the days and weeks ahead will look like and how we are here to assist them in every way.”

“We are committed to these communities,” said Pablo Vegas, Chief Restoration Officer for Columbia Gas. “As we proceed through the restoration process, we want to hear directly from our customers, make ourselves available to answer their questions and provide solutions for customers’ unique situations. These open houses are an important part of that.”

The open houses are open to the public and are scheduled as follows. Community members are encouraged to attend whichever session works best with their schedule.

North Andover
Open House: 8 a.m. – 11 a.m. 
Executive Q&A: 8 a.m. – 9 a.m.

North Andover Senior Center
120 R Main Street
North Andover, MA 01845

Lawrence
Open House: 1 p.m. – 5 p.m.  
Executive Q&A: 1 p.m. – 2 p.m.

Lawrence High School
70-71 N Parish Road
Lawrence, MA 01843

Andover
Open House: 1 p.m. – 4 p.m.
Executive Q&A: 3 p.m. – 4 p.m.

Doherty Middle School
50 Bartlet Street
Andover, MA 01810

Media Contact

Scott Ferson
617-571-9595

Customer Numbers

Affected Customer Helpline
1-866-388-3239

Property Claims Helpline
1-800-590-5571

Gas Emergency
1-800-525-8222

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