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Construction workers holding sign that reads utility work ahead

Putting all of our focus on the most important work

The health and safety of our customers, communities and employees is our highest priority, and we continue to take proactive steps in light of the COVID-19 pandemic. To do our part to help protect our customers, employees and those most vulnerable, we will stop some types of work until further notice. By doing this, we’ll be able to put all our focus on the most essential work to ensure that our system remains safe and reliable.

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Service line outside work

Ongoing Work in the Merrimack Valley

While we have substantially completed our recovery and restoration in the Merrimack Valley, we continue to conduct maintenance and operations work, with Department of Public Utilities approval, in the towns of Andover, Lawrence and North Andover, as well as in Methuen and across the state.

Ongoing Work in the Merrimack Valley

Service Line Verifications

We completed verifications on all of the approximately 5,000 former service lines that were abandoned as part of last fall’s recovery effort in the Merrimack Valley, concluding verification work that began in September 2019. Learn more about the service line verifications.

Ongoing Work in the Merrimack Valley

DPU Moratorium

In addition to the service line verification work in the Merrimack Valley, across the state we’re coordinating daily with the DPU to prioritize projects and secure approval to conduct other necessary work on our gas distribution system. Under the DPU’s non-emergency work moratorium issued October 3, 2019, customers will continue to see crews out in the community conducting approved work on a daily basis.