At Columbia Gas, it is our goal to provide a positive claims experience for all our customers, yet we recognize some customers may have concerns about their claims that require escalation. We have established an enhanced way for you to escalate those concerns.
There are two ways to contact us if you have a claims related concern:
Via Email (Preferred)
What to do if you have a claims related concern:
More About Claims
Some examples of concerns about claims that you can raise using this process are:
We are committed to working with you and understand the complexity of the claims process. We strive to support all of you impacted by this event and we appreciate your patience.