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We thank the people of Merrimack Valley for their patience and strength

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Voiceover: I felt like I was having a bad dream and I was just eventually going to wake up. And it was a call from my manager. All he said to me was, get here quick, it's bad. And he said, I need you to drop everything you're doing and respond to Merrimack Valley. We were involved in an overpressurization that impacted three communities. Approximately 5,000 homes. It was a disruption of gas service for several months. It affected all of us in pretty profound ways, I would say. Everybody showed up, and just worked. You're trained to deal with the technical aspects of it, and dealing with people's emotions we weren't prepared for. I felt that I couldn't do things fast enough to help people. Everybody put their title aside and everybody did what it would take to restore service to our customers. It was a long road for all of our customers. They wanted to be in their homes, we understood that. People that just went through the worst event in their entire life, they supported Columbia Gas employees out in the field. I think that it really showed how strong of a community we are, and how tightly knit the community is. I remember a little kid had a lemonade stand and they're out there handing out free lemonade to the workers. We appreciate how everyone treated us through this whole thing. We really appreciated their patience and their understanding. Thank you. Thank you. Thank you, and we are deeply sorry for what happened. We've done a lot of work over the last 10 months but that's really the tip of the iceberg. We're going to continue to engage with the communities. It's all about making the customers feel safe again. I know that this was really hard, being affected myself. My biggest hope is for them to have this trust with Columbia Gas again. We're gonna do anything we can to earn the trust back. This event was a catalyst for us internally, changing the way we think about how we design our processes and procedures. We will work every single day to provide our customers with safe, reliable gas service. And we want to offer anyone impacted by last September's events the resources and support that they need to move forward. Columbia Gas has been a member of this community for 150 years, and will be for years to come.

On Screen: We thank the people of Merrimack Valley for their patience and strength.